The Business Challenge
Instant messaging (IM) is critical for enterprise communications. It enables real-time communication from anywhere-Web-based portals, cell phones, PDAs, pagers, desktops, etc. Organizations leverage IM for real-time collaboration, fast decision making, and cost effectiveness. IM enables teams to communicate in real-time through one-way text messaging, two-way text chats, and multi-participant conferencing, and it is emerging as one of the latest technologies for streamlining real-time communications, increased productivity, compliance, and cost effectiveness.

Livelink ECM - eDOCS IM
Livelink ECM - eDOCS IM is an enterprise solution that enables employees, customers, partners, and suppliers to collaborate in real-time while meeting compliance requirements. Seamlessly integrated with Livelink ECM - eDOCS Suite, Livelink ECM - eDOCS IM offers unique value in three areas-real-time collaboration, capturing corporate value, and enhanced productivity.

Livelink ECM - eDOCS IM Checklist

Securely communicate in real-time with other employees, customers, partners and suppliers View user presence in context-project team, community membership, document owners Capture discussions in repository with full metadata profile, flexible access permissions Convert real-time discussion to threaded discussion for continuation after a meeting ends Initiate discussions in context from within a project/folder or in relation to a specific document Share documents and other content with discussion participants Transfer files and share links to files in document libraries, communities, and projects Control personal "buddy" list in conjunction with centrally managed corporate groups Control own availability and presence to other users, e.g. away, busy, in meeting, unavailable React immediately to incoming high priority alerts from integrated applications, e.g. overdue tasks, document to approve

Livelink ECM - eDOCS IM Data Sheet